Administrative Support

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Course Description

Effective administrative skills are vital in today’s fast-paced work environment. Being organized, punctual, and adept at written and verbal communication is essential for achieving success. In a business landscape flooded with information, administrative professionals must analyze, prioritize, and process data to deliver value. Strong administrative skills prevent mistakes, solve problems proactively, and optimize resources for maximum impact.

The Administrative Support workshop equips participants with core competencies to manage time, communicate effectively, and collaborate efficiently. With consistent practice, these strategies will become part of your daily routine, enabling you to enhance productivity, overcome challenges, and contribute significantly to organizational success.

9+

Hours

54

Lectures

$40

Price

WHAT TO EXPECT

Learning Objectives

  • Get better organized
  • Manage their time more effectively
  • Prioritize their time so they can get it all done. 
  • Complete special tasks 
  • Improve verbal communication skills
  • Increase awareness of non-verbal communication skills
  • Achieve self-empowerment
  • Deal better with their managers
  • Learn that self-care is a priority

Course Outline

Module One: Getting Organized, Part One

  • Dealing with E-Mail
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail

Module Two: Getting
Organized, Part Two

  • Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module Three: Managing Time

  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules

Module Four: Getting It All Done on Time

  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting

Module Five: Special Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel

Module Six: Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

Module Seven: Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Module Eight: Empowering Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions

Module Nine: The Team of Two

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

Module Ten: Taking Care of Yourself

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload

Assessment