Crisis Management 

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Course Description

In a world of uncertainties, the ability to effectively manage crises is a critical skill every professional must possess. Our Crisis Management course equips you with the knowledge, strategies, and tools needed to respond swiftly and decisively in challenging situations. Designed with real-world scenarios and practical insights, this course ensures you’re prepared to protect your organization, minimize disruptions, and turn adversity into opportunity.

Whether you're a seasoned leader or an emerging professional, this course will help you build resilience, enhance decision-making under pressure, and foster confidence in crisis resolution. Join us to master the art of staying calm, focused, and in control when it matters most—because in crisis management, preparation is everything.

12+

Hours

72

Lectures

$60

Price

WHAT TO EXPECT

Learning Objectives

  • Identify potential risks
  • Understand the myths behind workplace violence
  • Define escalation and identify examples
  • Identify concerning behaviors
  • Know what a trigger is and how it may escalate
  • Understand the proper response to an event

Course Outline

Module One: Crisis

  • Internal Risks
  • External Risks
  • Aggression
  • Violence
  • Case Study
  • Module One: Review Questions

Module Two: Workplace Violence

  • Threats
  • Damage
  • Psychological Acts
  • Physical Acts
  • Case Study
  • Module Two: Review Questions

Module Three: Myths

  • Violence Just Happens
  • It Is Uncommon
  • Problems Will Solve Themselves
  • It Is Not Possible to Prevent Violence
  • Case Study
  • Module Three: Review Questions

Module Four: Escalation

  • Threats
  • Stalking and Bullying
  • Injury
  • Death
  • Case Study
  • Module Four: Review Questions

Module Five: Concerning Behaviors

  • Disruptive
  • Emotional Abuse
  • Causes Anxiety
  • Examples of Behavior
  • Case Study
  • Module Five: Review Questions

Module Six: Domestic Violence Indicators

  • Disruptive Calls
  • Poor Concentration
  • Bruising
  • Absences
  • Case Study
  • Module Six: Review Questions

Module Seven: Triggers of Workplace Violence

  • Reprimands and Terminations
  • Financial Strain
  • Loss of Loved One
  • Perceived Slights
  • Case Study
  • Module Seven: Review Questions

Module Eight: Conflict Dangers

  • Triggers
  • Action Point
  • Flashpoint
  • Identify
  • Case Study
  • Module Eight: Review Questions

Module Nine: Response

  • Note Areas of Concern
  • Discuss It
  • Report It
  • Report Extreme Cases to HR/Tip Line
  • Case Study
  • Module Nine: Review Questions

Module Ten: Strategies

  • Policies
  • Programs
  • Emergency Procedures
  • Train Employees
  • Case Study
  • Module Ten: Review Questions

Assessment