Generation Gaps 

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Course Description

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers enter the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

The Generation Gaps course will help you understand the various generations present at work, what motivates them, and how to deal with them on a daily basis. Both the young and older workers will have many ideas to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.

8+

Hours

53

Lectures

$40

Price

WHAT TO EXPECT

Learning Objectives

  • History behind generation gaps
  • What are traditionalists
  • What are baby boomers
  • What are Generation Xers
  • What are Generation Yers
  • What are Generation Zers
  • Differences between each type of generation
  • Finding common ground among the generations
  • Conflict management

Course Outline

Module One: History

  • What Generations Exist in the Workplace
  • What Defines a Generation?
  • What This Means In Our Workplace?
  • Case Study
  • Module One: Review Questions

Module Two: Traditionalist

  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Module Two: Review Questions

Module Three: Baby Boomers

  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Module Three: Review Questions

Module Four: Generation X"s

  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Module Four: Review Questions

Module Five: Generation Y"s (Millennial)

  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Module Five: Review Questions

Module Six: Generation Z

  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Module Six: Review Questions

Module Seven: Differentiations Between Generations

  • Background
  • Attitude
  • Working Style
  • Life Experience
  • Case Study
  • Module Seven: Review Questions

Module Eight: Finding Common Ground

  • Adopting A Communication Style
  • Creating An Affinity Group
  • Sharing Knowledge
  • Case Study
  • Module Eight: Review Questions

Module Nine: Conflict Management (I)

  • Younger Bosses Managing Older Workers
  • Avoid Turnover with a Retention Plan
  • Breaking Down the Stereotypes
  • Case Study
  • Module Nine: Review Questions

Module Ten: Conflict Management (II)

  • Embrace The Hot Zone
  • Treat Each Other As A Peer
  • Create a Succession Plan
  • Case Study
  • Module Ten: Review Questions

Assessment