Interpersonal Skills

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Course Description

We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations, like forgetting someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

8+

Hours

53

Lectures

$40

Price

WHAT TO EXPECT

Learning Objectives

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power.
  • Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
  • Identify the skills needed in starting a conversation.
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
  • Understand how seeing the other side can improve skills in influencing other people.
  • Understand how the use of facts and emotions can help bring people to your side. 
  • Identify ways of sharing one’s opinions constructively.
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
  • Learn tips in making an impact through powerful first impressions. 

Course Outline

Module One: Verbal Communication Skills

  • Listening and Hearing: They Aren't the Same Thing
  • Asking Questions
  • Communicating with Power

Module Two: Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It's Not What You Say, It's How You Say It

Module Three: Making Small Talk and Moving Beyond

  • The Four Levels of Conversation

Module Four: Moving the Conversation Along

  • Asking for Examples
  • Using Repetition
  • Using Summary Questions
  • Asking for Clarity and Completeness

Module Five: Remembering Names

  • Creating a Powerful Introduction
  • Using Mnemonics
  • Uh-Oh I've Forgotten Your Name

Module Six: Influencing Skills

  • Seeing the Other Side
  • Building a Bridge
  • Giving In Without Giving Up

Module Seven: Bringing People to Your Side

  • A Dash of Emotion
  • Plenty of Facts
  • Bringing It All Together

Module Eight: Sharing Your Opinion

  • Using I-Messages
  • Disagreeing Constructively
  • Building Consensus

Module Nine: Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Ten: Making An Impact

  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive

Assessment