Managing Managers

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Course Description

With the Managing Managers course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited to leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop you will be able to disperse your knowledge and experience throughout your leadership team.

Managing Managers takes a special type of leader. This course will expand your knowledge and provide a way for you to teach and lead new and experienced managers. As every manager knows, learning never stops. This workshop will have something for everyone.

10+

Hours

62

Lectures

$60

Price

WHAT TO EXPECT

Learning Objectives

  • Welcome and orientate new managers
  • Learn ways to successfully coach and mentor
  • Learn ways to measure and evaluate performance
  • Learn how to handle complications
  • Communicate between employees and their managers

Course Outline

Module One: Grooming a New Manager

  • Set Specific Goals
  • Authority (What They Can and Can’t Do)
  • Create a Shared Vision
  • The More they Learn, the More Responsibility They Get
  • Case Study
  • Module One: Review Questions

Module Two: Measuring Performance

  • Staying Within Their Budget
  • Setting Measurable Objectives
  • Skip Level Feedback
  • Collaborate on Criteria to be Evaluated
  • Case Study
  • Module Two: Review Questions

Module Three: Motivating Managers

  • Provide the Needed Resources
  • Bonuses and Incentives
  • Give Credit for Good Work
  • Keep Them Challenged
  • Case Study
  • Module Three: Review Questions

Module Four: Signs of Poor Management

  • Missed Deadlines
  • Team Turnover
  • Losing Customers
  • Little or No Growth
  • Case Study
  • Module Four: Review Questions

Module Five: Trust Your Team of Managers

  • Do Not Micromanage
  • Promote Open and Honest Communication
  • Reward Initiative
  • Trust, But Verify
  • Case Study
  • Module Five: Review Questions

Module Six: When an Employee Complains about their Manager

  • Keep the Information Confidential
  • Gather Information from Both Sides
  • Coach or Delegate the Solution
  • Follow-up with the Manager or Employee
  • Case Study
  • Module Six: Review Questions

Module Seven: Coaching and Mentoring (I)

  • Writing Performance Reviews
  • Provide Clear and Timely Feedback
  • Praise in Public, Criticize in Private
  • Make Sure Your Door is Always Open
  • Case Study
  • Module Seven: Review Questions

Module Eight: Coaching and Mentoring (II)

  • Offer Advice, Not the Solution
  • Create a Supportive Environment
  • Building Ownership
  • 360 Degree Feedback
  • Case Study
  • Module Eight: Review Questions

Module Nine: When Do You Step In?

  • Unsafe or Dangerous Events
  • Legal Ramifications
  • Severe Financial Costs
  • Repeated Failures after Coaching Has Occurred
  • Case Study
  • Module Nine: Review Questions

Module Ten: Remember These Basic Qualities

  • Express Confidence in Their Abilities
  • Practice What you Preach
  • Have an Open Door
  • Their Success is Your Success
  • Case Study
  • Module Ten: Review Questions

Assessment