Office Politics and Diplomacy for Managers

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Course Description

Navigating diverse personalities, opinions, and values is a challenge in any workplace. Conflicts are inevitable when individuals collaborate, yet effective teamwork remains essential for organizational success and employee growth.

The Office Politicsand Diplomacy for Managerscourse focuses on building and sustaining positive workplace relationships. By fostering clear communication and collaboration, participants learn to engage with colleagues in mutually beneficial ways. Understanding the constructive aspects of office politics helps create stronger teams, drive productivity, and enhance individual and organizational success.

10+

Hours

62

Lectures

$60

Price

WHAT TO EXPECT

Learning Objectives

  • Understand the purpose and benefits of office politics.
  • Set boundaries and ground rules for new employees.
  • Learn to interact and influence among colleagues.
  • Learn how to manage various personality types in the office.
  • Determine how to gain support and effectively network.
  • Recognize how you are a part of a group and how you function.

Course Outline

Module One: New Hires

  • Company Core Values
  • Building Relationships
  • Encourage Respect
  • Setting Ground Rules
  • Case Study
  • Module One: Review Questions

Module Two: It’s About Interacting and Influencing

  • Dealing with Different Personalities
  • Build a Culture of Collaboration
  • Be Nice to Everyone (Not Just Those That Can Help You)
  • Be a Team Player
  • Case Study
  • Module Two: Review Questions

Module Three: Dealing With Rumors, Gossip, and Half-Truths

  • It’s Effects on Moral
  • Reinforce the Truth with Facts
  • Do Not Participate
  • Deal With it Swiftly
  • Case Study
  • Module Three: Review Questions

Module Four: Office Personalities (I)

  • Complainer
  • Gossiper
  • Bully
  • Negative Ned/Nancy
  • Case Study
  • Module Four: Review Questions

Module Five: Office Personalities (II)

  • Information Keeper
  • Know-it-All
  • The Apple-Polisher
  • Nosey Neighbor
  • Case Study
  • Module Five: Review Questions

Module Six: Getting Support for Your Projects

  • Gain Trust Through Honesty
  • Be Assertive
  • Blow Your Own Horn
  • Make Allies
  • Case Study
  • Module Six: Review Questions

Module Seven:  Conflict Resolution

  • The Importance of Forgiveness
  • Neutralizing Emotions
  • The Benefits of a Resolution
  • The Agreement Frame
  • Case Study
  • Module Seven: Review Questions

Module Eight: Ethics

  • Benefits of an Ethical Environment
  • Lead by Example
  • Ensuring Ethical Behavior
  • Addressing Unethical Behavior
  • Case Study
  • Module Eight: Review Questions

Module Nine: You Are Not an Island

  • Never Burn a Bridge
  • Take the High Road
  • Trust is a Two-Way Street
  • Don’t Hide in Your Office
  • Case Study
  • Module Nine: Review Questions

Module Ten: Social Events Outside of Work

  • How to Decline Politely
  • Rules When Attending
  • Meeting New People
  • Conversation Do’s and Don’ts
  • Case Study
  • Module Ten: Review Questions

Assessment