Sensitivity in Diversity

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Course Description

Sensitivity training, often referred to as diversity training, aims to foster an inclusive workplace that values and leverages differences. This type of training emphasizes empathy, mutual respect, and collaboration toward shared goals. By cultivating these qualities, organizations can create a positive and inclusive culture that boosts employee satisfaction and overall productivity.

Sensitivity training also addresses compliance with federal and state/provincial diversity laws. Adhering to these guidelines is essential for all businesses, with significant penalties for non-compliance. Key areas of focus include race, gender identity, religion, age, and disability, ensuring that workplaces are equitable and respectful for all individuals.

10+

Hours

62

Lectures

$60

Price

WHAT TO EXPECT

Learning Objectives

  • Define sensitivity training and its purpose and necessity in the workplace.
  • Identify the benefits in pursuing a sensitivity objective for the employees and the company.
  • Successfully raise the awareness of staff.
  • Identify different types of stereotypes and their delivery and effects.
  • Discuss Human Resources and its best practices for dealing with issues associated with stereotypes.
  • Define the steps to handling complaints associated with sensitive issues and stereotypes.
  • Describe the pros and cons of being “sensitive”.

Course Outline

Module One: Introduction to Sensitivity Training

  • Definition
  • History
  • Who Needs It?
  • Goals
  • Case Study
  • Review Questions

Module Two: Benefits

  • Raising Awareness
  • Interaction
  • Behavioral Changes
  • Productive Workplace
  • Case Study
  • Review Questions

Module Three: Stereotypes

  • Explicit
  • Implicit
  • Purpose
  • Effects
  • Case Study
  • Review Questions

Module Four:  Discrimination

  • Employer Responsibility
  • HR and Best Practices
  • Elephant in the Room
  • Overcoming Stereotypes
  • Case Study
  • Review Questions

Module Five: Sex and Gender Stereotypes

  • Employer Responsibility
  • HR and Best Practices
  • Elephant in the Room
  • Overcoming Stereotypes
  • Case Study
  • Review Questions

Module Six: Age

  • Employer Responsibility
  • HR and Best Practices
  • Elephant in the Room
  • Overcoming Stereotypes
  • Case Study
  • Review Questions

Module Seven: Disabilities

  • Employer Responsibility
  • HR and Best Practices
  • Elephant in the Room
  • Overcoming Stereotypes
  • Case Study
  • Review Questions

Module Eight: Religion

  • Employer Responsibility
  • HR and Best Practices
  • Elephant in the Room
  • Overcoming Stereotypes
  • Case Study
  • Review Questions

Module Nine: Handling Complaints (I)

  • Develop Process
  • Publish Process
  • Train Employees
  • Assess the Effectiveness of the Process
  • Case Study
  • Review Question

Module Ten: Handling Complaints (II)

  • Gather Information from the Complainant
  • Evaluate the Credibility of the Complaint
  • Interview Those Involved
  • Take Action Against the Offender
  • Case Study
  • Review Questions

Assessment