Supervising Others

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Course Description

Supervising others is a demanding role that requires balancing personal responsibilities, team management, and collaboration with other leaders. With so much to oversee, a supervisor’s day can quickly become overwhelming without the right tools and strategies.

This Supervising Others course equips supervisors with the skills to manage their responsibilities effectively. Participants will learn techniques for delegating tasks, managing time, setting clear goals and expectations, providing constructive feedback, resolving conflicts, and administering discipline. This training empowers supervisors to lead with confidence and efficiency, ensuring both team and personal success.

10+

Hours

60

Lectures

$60

Price

WHAT TO EXPECT

Learning Objectives

  • Define requirements for specific tasks
  • Set expectations for your staff
  • Set SMART goals for yourself
  • Help your staff set SMART goals
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Manage your time more efficiently
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started on the right path

Course Outline

Module One: Setting Expectations

  • Defining the Requirements
  • Identifying Opportunities for Improvement and Growth
  • Setting Verbal Expectations
  • Putting Expectations in Writing

Module Two: Setting Goals

  • Understanding Cascading Goals
  • The SMART Way
  • Helping Others Set Goals

Module Three: Assigning Work

  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach

Module Four: Degrees of Delegation

  • Level One: Complete Supervision
  • Level Two: Partial Supervision
  • Level Three: Complete Independence

Module Five: Implementing Delegation

  • Deciding to Delegate
  • To Whom Should You Delegate?
  • Providing Instructions
  • Monitoring the Results
  • Troubleshooting Delegation

Module Six: Providing Feedback

  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Informal Feedback
  • Formal Feedback

Module Seven: Managing Your Time

  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using Routines and Rituals to Simplify Your Workday

Module Eight: Resolving Conflict

  • Using a Conflict Resolution Process
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team

Module Nine: Tips for Special Situations

  • What to Do If You've Been Promoted from within the Team
  • What to Do If You're Leading a Brand New Team
  • What to Do if You're Taking on an Established Team

Module Ten: A Survival Guide for the New Supervisor

  • Ask the Right Questions from the Right People
  • Go to Gemba
  • Keep Learning!

Assessment